Privacy and Policies
Your Rights, Our Responsibilities!
Privacy Policy
Last Updated: June 2026
Welcome to Rinjani Moments. We value your privacy and are committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, and how we keep it safe when you visit our website or book a trekking tour with us.
1. Information We Collect
When you contact us or make a booking, we may collect the following information:
- Full Name (as per passport)
- Date of Birth
- Gender
- Country of Citizenship
- Passport Number (only if required for trekking permits)
- Height (cm)
- Weight (kg)
- Address
- Accommodation Details (for pickup service)
- Any additional information you choose to provide
We only collect information that is necessary to arrange your trekking experience and process your booking.
2. How We Use Your Information
Your information is used to:
- Process your trekking reservation
- Register your Mount Rinjani National Park permit
- Arrange transportation and accommodation (if included)
- Contact you regarding your booking
- Respond to your questions and requests
- Improve our customer service and website experience
We do not sell or rent your personal information to third parties.
3. Trekking Permit Requirements
For every Mount Rinjani trek, the National Park Office requires certain personal information to issue an official trekking permit.
Your passport details and other required information are used only for this purpose.
4. Sharing Your Information
We only share your information when necessary, including with:
- Mount Rinjani National Park Office
- Transportation providers
- Accommodation partners
- Local guides and porters (only when necessary for operational purposes)
We only share the minimum information required to deliver our services.
5. Data Security
We take reasonable steps to protect your personal information from unauthorized access, misuse, or disclosure.
While no internet transmission is completely secure, we do our best to keep your information safe.
6. Cookies
Our website may use cookies to improve your browsing experience and understand how visitors use our website.
You can disable cookies through your browser settings if you prefer.
7. Third-Party Links
Our website may contain links to third-party websites.
We are not responsible for the privacy practices or content of those websites.
8. Data Retention
We keep your personal information only for as long as necessary to complete your booking, comply with legal obligations, and provide customer support.
When your information is no longer needed, it will be securely deleted.
9. Your Rights
You may request to:
- Access your personal information
- Correct inaccurate information
- Request deletion of your information (where legally permitted)
- Ask questions about how your data is used
To make a request, simply contact us.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
Any updates will be published on this page with a revised “Last Updated” date.
11. Contact Us
If you have any questions about this Privacy Policy or how we handle your personal information, please contact us.
Rinjani Moments
Email: rinjanimoments@gmail.com
WhatsApp: +62 853 2199 9780
By using our website or booking a trekking tour with Rinjani Moments, you agree to the collection and use of your information as described in this Privacy Policy.